Help

You press "Buy" on the item page, choose how you want to receive the parcel (locker, pickup point or courier to your door), enter your address and pay by card. That is all. The item is reserved for you for 30 minutes while you pay.

The money does not reach the seller until you confirm you have received the parcel. Details in Buyer Protection.

Two things, shown separately before payment: the buyer protection fee (5% of the price plus 3.50 lei) and the shipping, at the price of the courier you choose. Nothing changes after you have paid.

Yes, on any active item, with the "Make an offer" button. The offer is at least 60% of the asking price and expires in 24 hours. If the seller accepts it, you have 24 hours to buy at the agreed price. You can make at most 25 offers a day.

Yes. You add between 2 and 100 items from the same seller to a bundle and pay a single shipping. Some sellers give a bundle discount; you see it before payment.

A private individual is a person selling their own things. Pro is a trader: a company or someone selling as a business. From a Pro seller you have the right to return within 14 days without a reason, and the legal guarantee; from a private individual you do not. Buyer Protection you have with both. The full table is in the Terms and conditions.

From a Pro seller, yes, within 14 days of receipt, without a reason. From a private individual, no: the law gives no right to return without a reason between two people. You can, however, write to the seller; some accept. If the item does not match the description, that is not "changed my mind": open a problem from the order page.

The seller has 5 working days to ship. Then the courier usually delivers in 1-3 days. You track the parcel from the order page; you get a notification at every step.

If they do not ship within 5 working days of payment, the order is cancelled automatically and you get all your money back, on your card. You do not need to do anything.

If it is marked "delivered" but you have not received it: within 2 days press "I have a problem" on the order page and choose "I did not receive the parcel". If it has been on the way for more than 20 days, it is declared lost and you get all your money back; we handle the claim with the courier.

You open it and check. Then, on the order page, you press "All good" or "I have a problem". You have 2 days; if you press nothing, the order is confirmed automatically and the money goes to the seller.

Within the 2 days after delivery press "I have a problem", choose the reason and add photos of the item, the packaging and what is wrong. The money stays on hold. The seller has 3 days to respond: they accept the refund, propose a partial refund or contest. If you cannot agree, we decide on the evidence, within 48 hours at most.

If the problem is confirmed, you send the item back with the return label we give you; the seller pays the return shipping. You get back everything you paid.

The refund is sent at once when no return is needed (parcel not arrived, counterfeit item, seller accepted) or when the seller confirms they have received the return. The money reaches the card you paid with within 5-10 working days, depending on your bank.

Open a problem with the reason "Counterfeit" and add photos of the labels, the stitching, the serial number. If it is confirmed, you get all your money back and do not send the item back; we report it. The seller's account is closed.

You can appeal once, within 7 days for a problem about money and within 14 days for a moderation decision, from your account or by email. It is read by a different person from the one who decided first. We answer within 7 days at most. Details in Moderation.

You press "Sell", add photos, write the title, choose the category and the price. The rest (description, size, brand, condition) is optional, but helps the sale. Publishing is free.

What can be sold and what cannot: Rules. What a good listing looks like: Rules, the listing.

Nothing. There are no listing fees and we take no commission from your price. The protection fee and the shipping are paid by the buyer. You receive exactly the item price (or the price agreed through an offer).

After payment, we give you the shipping label on the order page. You print it or show the code at the courier or the drop-off point. You have 5 working days. Pack well: damage from poor packaging is your responsibility. A parcel sent with our label is covered if it gets lost.

After the buyer confirms they have received the parcel (or 2 days after delivery, if they do not open a problem). The money goes into your balance and is transferred to your bank account within a few working days. The first payout comes after the payment account is verified.

Anti-money-laundering law requires the payment provider to know who receives money. The verification is done by Stripe, not by us: it asks for your name, date of birth, address, an identity document and an IBAN. We do not see the document. Until you complete the verification, the money from your sales waits.

The law (DAC7) requires platforms to report once a year to ANAF, the Romanian tax authority, the sellers with at least 30 sales or 2,000 euro received in a year, and to collect identification details from every seller who receives money. The data is stored encrypted and not used for anything else. Occasionally selling personal things is usually not taxable. Details in the DAC7 information.

When you sell as a business, sell new products in series or buy in order to resell. You switch to Pro from Settings and fill in the business details; they appear on the listing, as the law requires. Your buyers then have a 14-day right of return and the legal guarantee.

You put your account in holiday mode from Settings. Your listings no longer appear in search until you are back; nobody can buy in the meantime.

With your email address and a password of at least 10 characters. You get a 6-digit code by email to confirm the address. You must be at least 18.

On the login page press "Forgot password" and you get a code by email, valid for 24 hours. After 10 wrong attempts in 15 minutes, login is blocked for a while.

In Settings, "Devices": you see every browser logged into the account and can remove it. A session lasts 30 days.

Everything we keep is in the table in the Privacy policy. From Settings, "Your data", you download a copy (JSON file). We do not sell data and have no adverts.

From Settings, "Delete account", with your password. It is deleted at once, except what the law requires us to keep (order records, tax details). If you have orders in progress, deletion waits until they are closed. Details in the Privacy policy.

You write in your language. The other person reads the message translated automatically into theirs and replies in theirs; you see it in yours. The original is always one click away. Automatic translation can be wrong: for anything unclear, the original counts.

From the footer of any page, you choose one of the 24 EU languages. The choice is remembered in your browser.

You press "Report" next to the listing, profile, message or review, choose the reason and write briefly why. We look at every report, usually within 2 working days, and tell you what we decided. If you appear in a photo without your consent, report the listing with the reason "Personal data"; we remove it quickly.

Do not pay. A payment outside the platform is not covered by Buyer Protection and breaks the rules. Report the message; the account that asked is checked. The same if someone asks you for photos of your ID, your card number or a link to another site.

Yes, from their profile or from the conversation. Blocking stops messages, offers and bundles between you. The person is not notified.